Note: I’m updating the information on this page every morning. This way you know exactly what to expect from us.
Good News: Everything is Running Smoothly
I and the Ketosource team have worked very hard to keep everything operational as normal throughout the COVID-19 pandemic.
That means everything we do. From shipping keto stuff to you, to free webinars, to the community, to advice over email to… anything else.
So Ketosource is running as usual… despite the ongoing challenges we face.
If you need anything. Or have any doubts. Contact me or the team.
We’re here to help you – and will go beyond to help you get through these difficult times:
Email:
Where Are We Shipping to During COVID19? Are There Delays?
Our warehouse is deemed essential to keep the UK running by the government. For every order, it fills it helps people to stay at home and self-isolate. This helps reduce infections and helps us all to get past this together.
Shipping in The UK
Our UK warehouse remains open and we are shipping orders Monday-Friday as normal within the UK.
As of this morning we are still shipping with standard timelines:
- Free Shipping (2-4 Working Days)
- Standard (2-4 Working Days)
- Express (1-2 Working Days)
Deliveries are arriving on time in most cases. Sometimes with a day’s delay. So instead of the usual 1 or 2 days, you may find your order takes 3 days to arrive.
We no longer are able to offer the express next day delivery service, unfortunately.
Your order tracking information will keep you updated of course. And Georgia is always able to help if you’re concerned about your order. Email with any queries.
Shipping in Europe
Everything is going smoothly in most countries. I’ve added a couple of notes on some countries where we’ve seen slight delays in arrival.
The current situation is:
- Europe Standard (2-5 Working Days): Most orders arrive within this timeframe still.
- Spain & Italy: We’ve been seeing and expect a timeframe of 3-7 working days for these countries currently.
I’ll update with more details and specifics on expected delays by each country as the situation evolves.
Will We Go Out of Stock of Keto Food and Other Stuff?
We have built up a lot of stock of Ketosource products.
So we know we are safe there. For other brand products, we are working hard to make sure we get whatever you need available.
We meet every morning in the operations team to plan and organize ourselves. We discuss what you’re buying and what we need to find more of every day. So we’re doing our best to stay ahead – and get stuff in before it goes out of stock.
Having said that I do expect some items will go out of stock from time to time. But we’re looking at all angles and working with our many partners to limit this as much as possible.
If you can’t get anything you need email me to let me know . I’ll try my best.
As Always… Your Health is My (Our) #1 Focus
Our warehouse is taking precautions to limit the risk of any packages we ship. And this was started early.Since the beginning of March, many additional precautions have been taken to lock down risk. Routine health audits and checks.
Restriction of anyone entering the warehouse to only those needed. Many people now work remotely – because it’s not 100% needed for them to be in the warehouse. This all reduces risk.
As does, monitoring of symptoms, antibacterial wipes, having any member of the team who experiences any symptoms self-isolate for 14 days before returning. Additional cleaning. Distancing packaging stations from each other. Adding hand sanitizer stations throughout the warehouse. And many other measures.
Many of these measures are recommended by Public Health England and the Government. We follow all the guidelines and go beyond.
We Can Do This.
We’re all in this together. So let me and the team know anything we can do to help. Or if you have specifics you need taken care of.
All the best,
Damien
Founder @ Ketosource
Email: